Terms of Service

1. Acceptance of Terms

By accessing and using PlayFix (operated by MOXIE SKINS LTD (Company number 16553071, registered office Academy House, 11 Dunraven Place, Bridgend CF31 1JF, United Kingdom)), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these terms, please do not use our services.

2. Service Description

PlayFix provides AI-powered match analysis and coaching services for Counter-Strike 2 (CS2) and other supported games. Our services include:

• Automated AI analysis of CS2 match demos you provide
• Coach sessions booked from a training plan (optional)
• Performance tracking and insights
• Credit-based payment system

Important: PlayFix is an educational coaching service only. We provide game analysis and performance improvement guidance. PlayFix does not offer, facilitate, or involve any form of gambling, betting, wagering, or games of chance. Our services are purely skill-development and educational in nature.

3. User Accounts

3.1 Account Creation

You must create an account to use PlayFix services. You agree to:

• Provide accurate and complete information
• Maintain the security of your password
• Be responsible for all activities under your account
• Notify us immediately of unauthorized use

3.2 Account Eligibility

PlayFix accounts are for individuals using the service for personal purposes. You must be at least 13 years old to use PlayFix. Users under 18 require parental or guardian consent. By creating an account, you affirm that you meet these requirements. We reserve the right to request age verification and terminate accounts that do not meet eligibility requirements.

We do not accept new sign-ups from Russia, Belarus, Iran, North Korea, Syria or Cuba: we do not open an account when your IP address resolves to one of these countries or your email address is on one of their national domains (or on a Russian or Belarusian free-mail service), and we do not accept cards with a billing address there. If you already have an account, you keep access to it and to your credit balance.

4. Credits and Payment

4.1 Credit System

PlayFix uses a credit-based system:

• AI analysis: 20 credits per match
• Coach sessions booked from a training plan: 250 credits per coaching hour (€25.00)
• Credits never expire
• Besides the packs, a custom top-up can be any amount from €1 to €20,000, or its equivalent in the currency you pick at the day's rate
• Credits are non-transferable. Unused credits are refundable within 14 days of purchase, to the original payment method, as set out in our Refund Policy; credits already spent on an analysis or a coaching session are not refundable

Promotional Credits: From time to time we may grant promotional or bonus credits (for example, as part of a limited-time offer). Promotional credits can be used for any service, like purchased credits, but they have no cash value and are not refundable.

4.2 Pricing

Current pricing is available at playfix.pro/pricing. We reserve the right to change prices with 30 days notice. Price changes do not affect credits already purchased.

4.3 Payment Processing

All payments are processed through our secure payment provider. By making a purchase, you agree to our payment provider's terms of service.

5. Acceptable Use

You agree NOT to:

• Use the service for any illegal purpose
• Attempt to hack, reverse engineer, or exploit our systems
• Submit fraudulent or invalid match IDs
• Abuse the credit system or attempt chargebacks
• Harass coaches or other users
• Scrape or data mine our service
• Resell or redistribute our analysis

6. Service Availability

We aim to keep the service available, but we do not guarantee uninterrupted access. We may suspend service for:

• Maintenance and updates
• Technical issues beyond our control
• Steam / match data provider API outages
• Emergency situations

7. Intellectual Property

All content, features, and functionality are owned by MOXIE SKINS LTD and protected by international copyright, trademark, and other intellectual property laws.

Analysis reports generated for you are yours to use, but you may not resell or redistribute them commercially.

8. Disclaimers

PlayFix is provided "AS IS" and "AS AVAILABLE" without warranties of any kind. We do not guarantee:

• Improved gameplay or rank advancement
• Accuracy of AI-generated advice
• Availability of match data from Steam / match data providers
• Specific turnaround time for human coaching

9. Limitation of Liability

PlayFix and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use the service.

Our total liability is limited to the amount you paid for credits in the past 12 months.

10. Termination

We may terminate or suspend your account immediately, without prior notice, for violations of these terms. Upon termination:

• Your right to use the service will cease
• Unused credits are handled as set out in the refund policy
• We may delete your data after 30 days

11. Changes to Terms

We reserve the right to modify these terms at any time. We will provide notice of material changes via email or through the service. Continued use after changes constitutes acceptance.

12. Governing Law

These terms are governed by the laws of England and Wales, without regard to conflict of law provisions. The courts of your country of residence remain available to you where consumer-protection law gives you that right.

13. Contact

For questions about these terms, contact us at:

• Email: support@playfix.pro
• Company: MOXIE SKINS LTD
• Company number: 16553071 (United Kingdom)
• Address: Academy House, 11 Dunraven Place, Bridgend CF31 1JF, United Kingdom