Payment Policy

1. Payment Methods

PlayFix accepts the following payment methods through our secure payment processor:

• Visa credit and debit cards
• Mastercard credit and debit cards

Card payments are passed to our payment provider for processing. We do not store your full card details on our servers.

We do not accept new sign-ups from Russia, Belarus, Iran, North Korea, Syria or Cuba, and we do not accept cards with a billing address in one of these countries. If you already have an account, you keep access to it and to your credit balance.

2. Credit System

PlayFix operates on a credit-based payment model:

2.1 Credit Packages

• Starter - 100 credits for €10
• Regular - 300 credits for €27 (10% savings)
• Grinder - 750 credits for €65 (13% savings)
• Pro - 2,000 credits for €170 (15% savings)

2.2 Credit Usage

• AI Match Analysis: 20 credits per match
• Coach sessions booked from a training plan: 250 credits per coaching hour (€25.00)

2.3 Credit Properties

• Credits never expire
• Credits are non-transferable between accounts
• Credits cannot be exchanged for cash
• Credits are applied automatically from your wallet balance

3. Pricing and Currency

All payments are processed in currencies available on the website (EUR, USD, GBP, AZN, MAD, TRY, LKR, CAD, SAR, TJS, CLP, KGS). We perform the conversion from EUR; your card issuer may apply its own fee if your card is denominated in a different currency again:

• We convert from euros at the day's exchange rates from an exchange-rate data provider, refreshed once every 24 hours; if the rate service is unavailable, the last rates we received stay in use
• Your bank may apply additional currency conversion fees
• Final charge amount will be displayed before purchase confirmation

Analyse your gameplay and pay in your currency. We support: Euro (EUR), US Dollar (USD), Azerbaijani Manat (AZN), Moroccan Dirham (MAD), Turkish Lira (TRY), Sri Lankan Rupee (LKR), Canadian Dollar (CAD), Saudi Riyal (SAR), British Pound (GBP), Tajikistani Somoni (TJS), Chilean Peso (CLP), and Kyrgyzstani Som (KGS). All prices are converted from euros at the rates in that table, and the same table sets the price shown and the amount charged, so the price you see is the price you pay.

4. Billing Process

4.1 One-Time Purchases

PlayFix uses a one-time payment model. There are no subscriptions or recurring charges:

• You are only charged when you manually purchase credits
• No automatic renewals or surprise charges
• You control when and how much you spend

4.2 Payment Confirmation

After each purchase:

• Credits are added to your account immediately
• You receive an email receipt confirming your purchase
• Transaction history is available in your dashboard
• A receipt for each purchase can be downloaded from your wallet

5. Price Shown at Checkout

• The price shown before you confirm a purchase, in the currency you selected, is the amount charged
• PlayFix does not charge any processing fees beyond the listed price

6. Failed Payments

If your payment fails:

• You will receive an error message immediately
• No credits will be added to your account
• No charges will appear on your card
• Common reasons: insufficient funds, expired card, incorrect billing information

To resolve payment issues:

• Verify your billing information is correct
• Ensure your card has sufficient funds
• Check with your bank for international transaction restrictions
• Contact support if issues persist

7. Payment Security

Your payment security is our priority:

• All transactions are encrypted with SSL/TLS
• We do not store your full card details
• Card details pass through our server over an encrypted (HTTPS) connection, straight to our payment processor, and are never stored

8. Promotional Credits and Bonuses

Free or promotional credits work differently from purchased credits:

• Promotional credits (when offered, e.g. via a limited-time promotion) have no cash value
• Promotional credits cannot be refunded
• Promotional credits never expire

9. Refunds and Disputes

For refund requests and payment disputes:

• Review our Refund Policy for eligibility criteria
• Contact support before initiating chargebacks
• Approved refunds go to the original payment method
• How long a refund takes to appear depends on your bank

Email: support@playfix.pro

10. Price Changes

We reserve the right to adjust pricing:

• Price changes will be announced 30 days in advance
• Existing credits are not affected by price changes
• Users will be notified via email of upcoming changes
• You can purchase credits at current prices before changes take effect

11. Larger Purchases

Any amount from €1 to €20,000, or its equivalent in the currency you pick at the day's rate (the maximum rounded down to a round figure and never above €20,000), can be bought with the custom amount option, priced on the same volume curve as the packages. A bigger purchase never costs more per credit, and no amount is discounted more than the Pro package (15%); it does not add any other service. Every accepted amount buys at least one credit.

Contact: support@playfix.pro

12. Changes to This Policy

We may update this payment policy from time to time. Material changes will be communicated via email. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

For questions about payments or billing:

• Email: support@playfix.pro
• Company: MOXIE SKINS LTD
• Company number: 16553071 (United Kingdom)
• Address: Academy House, 11 Dunraven Place, Bridgend CF31 1JF, United Kingdom